Return Policy

*Effective Date: [30/08/2024]*

Thank you for shopping with Organic 28 Limited Company. We take pride in the quality of our skincare products and want you to be completely satisfied with your purchase. If you are not fully satisfied, this return policy outlines the steps you can take.

**1. Eligibility for Returns**

- Products can be returned within **30 days** of the purchase date.

- To be eligible for a return, items must be unopened, unused, and in their original packaging.

- For sanitary reasons, certain products may not be eligible for return once opened and used.

- If you experience an allergy, skin irritation, or are dissatisfied with our product for any particular reason, please reach out to us at info@organic28.com. We will gladly process a refund if the reason provided is deemed valid.

**2. Return Process**

To initiate a return, please follow these steps:

1. **Contact Us:** Email our customer service team at info@organic28.com with your order number and reason for the return.

2. **Receive Instructions:** We will provide you with a return authorization and instructions on how to send your product back.

3. **Pack the Item:** Carefully pack the item in its original packaging along with any accessories, manuals, and documents.

4. **Ship the Item:** Return the package to the address provided in the return instructions. We recommend using a trackable shipping service.

**3. Refunds**

- Once we receive your returned item and verify its condition, we will process your refund within **7-10 business days**.

- Refunds will be issued to the original payment method used at the time of purchase.

- Shipping costs are non-refundable.

**4. Exchanges**

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the unwanted item and place a new order for the desired product.

**5. Damaged or Defective Items**

If you receive a damaged or defective product, please contact us within **48 hours** of receiving your order. We will provide a replacement or refund as necessary.

**6. Contact Us**

For any questions or concerns regarding our return policy, please contact us at:

- Email: info@organic28.com

- Phone: 281 640 0108

Thank you for choosing Organic 28 Limited Company. We appreciate your business!